DMC stands for Digital Music Collectible; it’s a new format that allows fans to buy digital box sets instead of physical box sets. The collectibles are usually limited-runs with a mix of music, media and images from your favorite artist (some content is exclusive and not available anywhere else - like a signed digital album cover). Think of it as a digital version of a physical box set that lasts forever and is tied to your social login (email), meaning you truly own a piece of the artist's work.

Vault helps artists launch a limited run of Digital Music Collectibles allowing fans to purchase exclusive content from their favorite artists. Artist can place music, images, artwork, stems and videos into a DMC, allowing them to create a truly unique experience for their super fans.

You can purchase any DMC on our website or via our apps. Simply find a drop from an artist you love, sign up and purchase it using a credit card, or Apple or Google pay on our app.

Simply drop us an email on support@vault.fan with details of the issues that you’re having (ideally with screenshots) and a member of our team will look into it.

If you’ve purchased a DMC but can’t see it in the app, email us on support@vault.fan with the email address that you used to purchase the DMC and a member of our team will look into it.

Email our team at support@vault.fan with the details of your purchase and they will help guide you through the refund process.